India : 022-28661616 / 1717 / 2020
USA : (408) 659-0059
Other Country: +919619868877
Address : 202, Orchid Plaza, Behind Gokul Shopping Center, Near Platform No.8, Borivali West, Mumbai-400092, Maharashtra. India
Working Hours: 10.00am to 8.00pm IST

Account FAQs

Q1: How do I place an order?
You have to follow the the following steps to place an order:
Select your items
Q2: How to select your stitching?   
We offer two types of stitching:
  1. Standard stitching: if you select standard stitching product will be stitched as it’s shown.
  2. Custom stitching: if you want to opt for custom stitching then you have to register first and  provide your measurements.
Q3: Can Billing Address and Shipping Address be different?
Billing and Shipping address can be different. The billing address should match the on record address of the respective bank or credit card company where as shipping address may vary.
Q4: What is the meaning of Ready to Ship?
Ready to Ship means the items which are ready to be dispatched within 24-48 hours of order confirmation. It takes  around 3 - 5 business days to deliver the order to your shipping address depending on the location of delivery and import norms. ( * we need additional 3-5 days if your order has to be custom stiched as per your specification.)
Q5: What is the difference between unstiched and semi-stitched?
  1. Semi-stitched means half stitched dress in which styles has pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
  2. Unstitched means the dresses will have to be stitched to make it ready to wear. Customers can get the dresses stitched by opting for our custom stitching services.
Q6: What is the meaning of Unstitched Fabric?
Unstitched Fabric means the fabric will have to be stitched to make it ready to wear. Customers can get the fabric stitched by opting for our custom stitching services. Customers can also get the outfit stitched on their end as well
Q7: How to wear a pre-stitched saree?
Pre-stitched Saree means the Saree is ready pleated and the petticoat is already stitched inside it you just have to wear the Saree like a lehenga and then put the pallu part of it.  Petticoat is an inner worn inside the Saree from waist to bottom, it is made from a non slippery fabric and it helps to drape the Saree with proper fitting.
Q8: What is the meaning of Semi-stitched Salwar Kameez?
Semi-stitched means half stitched suits in which styles have pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
The bottom for semi stitched Salwar Kameez comes as fabric, which can be stitched as per customer’s specifications.
Q9: What is the meaning of Semi-stitched Lehenga Choli?
Semi-stitch means half stitched lehenga choli which have pre-defined neck styles, sleeve style, lehenga style, sleeve length, neck depths and outfit length. In these types of dresses the only thing left open is only side seams, which can be adjusted as per the bust size.
Q10: What is the meaning of Semi-stitched Blouse?
Semi-stitched means half stitched blouse in which styles has pre-defined sleeve length, dress length, sleeve style, neck depths and neck styles. In these dresses, the only thing left open is side seams, which can be adjusted as per the bust size.
Q11: Do you provide margin in your garments?
We provide +2inches margins for future alteration possibilities in our Customizable and Semi Stitched products.
Q12: How will I know if the order has been placed successfully?
We shoot an Order Confirmation mail as soon as an order is confirmed with us. You may also login to the My Account section and check the status of your order.
Q13: My Order Status is reflecting as 'Payment Pending' even after the deduction of the money. What does that mean?
Q14: How do I use my coupons?
You can use your coupon on cart page before you place an order.
Q15: What is cashback? How do I redeem it?
Cashback is your store credit with that can be used to pay for purchases on You get cashback when you make a purchase at or when you return items to It will get deducted from your total automatically on your next purchase.
You can check your cashback balance in your ‘my cwallet’ section on 'My Accounts' section.
Q16: How can I pay for my order at
We support the following payment options at
Q17: How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. does not offer a Cash on Delivery option for all orders below Rs. 299 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
Q18: Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Q19: What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
Q20: National Shipping Cost?
Q21: International Shipping Cost?
Q23: How do I check the status of my order?
Choose from any of the options to track your order from the time the order is placed, order confirmation, shipping, and to the time it is delivered to you.
Here’s how:
Call our customer service desk @022-28661616/1717/2020 24hours, from Monday to Saturday, to track your order.
Alternatively you can also whatsapp us on +919619868877 or mail on
You can login to your account, go to my orders and track your orders from there if you still unable to access the tracking you can visit the courier companies’ website, and enter the AWB number (tracking number) mentioned in the Email/ SMS sent by us. The email will also have details on the courier partner through which we are sending your order.
In case of delays in processing or delivery, our Customer Service Team will update you on the estimated time of delivery. Alternatively, you can write to us at <a href=""></a> or call us on 022-28661616.
Q24: How long does it take for an order to be delivered to me?
The products ordered can be expected to be delivered within 7-10 days in major metro cities and can take anywhere between 10-15 days for other locations, from the time the order is confirmed. In case you choose to go for stitching please consider 3-5 additional days in delivery. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes. We will keep you informed on the status of your order including delays if any.
Q25: How are orders placed on delivered to me?
All orders placed on are dispatched through reputed courier partners like Fedex, Aramex, First Flight, UPS, DHL, Bluedart, TNT etc.
Q26: Does deliver products outside India?
Yes, Ninecolours delivers products to over 220 Countries Worldwide. You can enter your shipping country and checking the shipping charges on the cart page or at the checkout page.
Q27: About Cancellations?
You can cancel an order only within 24 hours of placing an order with us. To cancel your order or to make any changes you can contact our customer care helpline at 022-28661616.
For specific queries, please read the FAQs below.
Q28: Can I modify my order after it has been placed?
Yes. You can modify the size, color or shipping address of your order, by contacting our customer support team at 022-28661616. Our customer care associates can modify your order if you contact us before we have processed it.
For order shipping outside of India extra any changes in your address needs to be informed to us within 24 hours of placing the order. You cannot make any alterations to your address 24 hours past your order placement/after the parcel is shipped.
Q29: I just cancelled my order. How and when will I receive my refund?
Q30: About return and exchange policy?
We have a "Total Buyer Security Program" Where in our buyers are protected in the following cases: -
Q31: What happens if want to return because i am not satisfied with the product quality?
Please provide us with maximum possible details as they would be the base of examining the defect or differences.
Don't Worry! We will still gladly accept back the product and shall issue you a credit coupon equivalent to the amount of your purchase in full without deduction what so ever, which can be used to make further purchase on
Please Note:
Q32: What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Use our hassle free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to or calling us at +91 22 28661616 (11 AM - 7 PM). Please do not return products without first speaking to our customer care.
All returns request need to be put on an email to with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
You can drop or send the product to our following address:
                           Just Connect Marketing
                           202, Orchid Plaza, Behind Gokul Shopping Center,
                           Near borivali west Platform No.1, Borivali West,
  1. Returns and Refund policy is not applicable for jewellery and accessories.
  2. The returned product should be in the original packaging, unused condition and in the same condition as you received the product.
  3. In case you receive a damage or defective product contact us within 24 hours from the time of delivery.
  4. Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
  5. Sachets/ packets accompanying the box should not be opened/ tampered with.
  6. As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
  7. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
  8. Refund/ replacement for goods/ merchandise is subject to inspection and checking by ninecolours team after they are received at our facility.
  9. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
  10. Under no circumstances the refund amount can be more than the amount paid for the product.
  11. products will be refunded only if they cannot be replaced with a fresh piece.
  12. If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
  13. Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
  14. Stitched goods cannot be returned or refunded.
Q33: About Refund Policy?
Refund will only be processed for par of orders that cannot be fulfilled by us / if we are unable to fulfil our obligations.
We make our best efforts to give you the best possible fit but at times it takes multiple trials and corrections to get the best possible fit even when you get the products stitched locally. We request you to please provide as much precise stitching sizes as possible for us.
Q34: What happens in case there is a stitching error?
In any case we will make all the alterations that are required. If the mistake is ours we shall bare all the charges for shipping and alterations and even if the error is from your end we will still make the desired alterations absolutely free of cost for you but the shipping cost for both ways will have to be borne by the customer.
Any shipping costs of sending back to India or within India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
Q35: About Colours & Description?
While ordering on internet, we suggest that customers should be extra careful of following –
Q36: About Beads/Stones and Sequences?
Beads/Stones and Sequences Missing or Coming off we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down.
Q37: Refer to earn?
Refer us to your friends and earn free shopping worth Rs.500/-.
All you need to do is share your special invite link (you will find this under Refer Your Friends section in your account) with your friends on Facebook, Twitter or via email. Once your friend makes their first purchase at, you will automatically receive voucher up to Rs 500/- in My Account section on
Q38: How does this work?
When your friends click on this URL and come to, we will automatically tag them as your referrals.
Q39: How many friends can I refer to ninecolours?
There is no limit to the number of friends you can refer. You will continue to receive referral voucher for every new customer that you refer to us.
Q40: How much can I earn for referring new customers?
You can earn up to Rs 500 for every new referral. The actual referral money you earn depends on the total purchase amount of the order placed by your friend. Few examples are given below:

Your Friend's Purchase Amount

Your earnings

Less than Rs. 1000

Rs. 100

Between Rs. 1000 and Rs. 2000

Rs. 200

Between Rs. 2000 and Rs. 3000

Rs. 300

Between Rs. 3000 and Rs. 4000

Rs. 400

More than Rs. 4000

Rs. 500

Q41: Can I combine these referral vouchers on a single order?
Yes! You can pay for your entire order using referral vouchers as long as you have enough vouchers in your account. The only requirement is that the value of our order must be greater than Rs 1000.
Q42: Can't wait to get started?
Go ahead! Login to your account, start referring and let your friends pay for your shopping!