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We, the team at Ninecolours.com, not only believe in selling high-quality products but also believe in delivering customer service excellence. Despite striving continuously to serve our customers better, there are times when you might want to cancel or return your product(s) for circumstances beyond your control.
We have listed everything below in detail for an easy and smooth process in case you do feel the need to cancel your order or seek refunds.
Q: Can I cancel my order in case I change my mind after ordering?
Yes, you can choose to cancel all unprocessed products, only if done within 24 hours of placing an order. A 100% refund of your money will be initiated and a confirmation of the same will be sent to you via e-mail. Please note that ready-to-ship orders are not eligible for cancellations as they are dispatched within 24 hours of the order placement.
Q: Why can’t we cancel after 24 hours?
We believe in faster delivery at your doorstep and ensure the same process of procurement, picking, stitching, and packing, in short, the preceding steps start the very next minute of your order placement and hence the deadline.
Q: And what if I want to cancel after 24 hours of ordering?
Q: Could there be a delay at Ninecolours because of unforeseen circumstances?
We strive to ship your ordered product(s) in the promised time. However, at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In cases like these we shall keep you posted on the status of your order more actively and if needed shall work out alternate solutions for the same.
Q: What if I missed adding a critical detail while placing my order? Can it be corrected?
No worries. We handle such situations too. Customers often forget to:
As a policy, we try and reach out to our esteemed customers via their registered e-mail addresses. In case there’s no response, we try and give them a call. If we do not get a response within 15 days we shall put the order on hold until we receive any communication on the same. We will not be able to cancel the orders at this stage.