We, the team at, not only believe in selling high-quality products but also believe in delivering customer service excellence. Despite striving continuously to serve our customers better, there are times when you might want to cancel or return your product(s) for circumstances beyond your control.

We have listed everything below in detail for an easy and smooth process in case you do feel the need to cancel your order or seek refunds.

Pre-Shipment Cancellations

Q: Can I cancel my order in case I change my mind after ordering?

Yes, you can choose to cancel all unprocessed products, only if done within 24 hours of placing an order. A 100% refund of your money will be initiated and a confirmation of the same will be sent to you via e-mail. Please note that ready-to-ship orders are not eligible for cancellations as they are dispatched within 24 hours of the order placement.

Q: Why can’t we cancel after 24 hours?

We believe in faster delivery at your doorstep and ensure the same process of procurement, picking, stitching, and packing, in short, the preceding steps start the very next minute of your order placement and hence the deadline.

Q: And what if I want to cancel after 24 hours of ordering?

  1. yes, it’s possible. For orders cancelled post 24 hours of confirmation, our team deals with the same on a case-to-case basis depending on the status of your order at that point.
  2. We provide a refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from the time of issuance. 
  3. Please note that it takes a maximum of 2 business days, post receiving your cancellation request, for us to cancel your order, and send you a notification via e-mail([email protected]).

Q: Could there be a delay at Ninecolours because of unforeseen circumstances?

We strive to ship your ordered product(s) in the promised time. However, at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In cases like these we shall keep you posted on the status of your order more actively and if needed shall work out alternate solutions for the same.

Q: What if I missed adding a critical detail while placing my order? Can it be corrected?

No worries. We handle such situations too. Customers often forget to:

  1. Update their complete shipping details;
  2. Update measurement attributes; or
  3. Verify if required on certain pending notifications within the requested time.
  4. Or, if we need clarification on something regarding your order like your measurements etc.

       As a policy, we try and reach out to our esteemed customers via their registered e-mail addresses. In case there’s no response, we try and give them a call. If we do not get a response within 15 days we shall put the order on hold until we receive any communication on the same. We will not be able to cancel the orders at this stage.