Q1: About return and exchange policy?
- Customer Satisfaction is our primary goal
- Ninecolours.com has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have a "Total Buyer Security Program" Where our buyers are protected in the following cases: -
- Not satisfied with the product quality
- Defective Product Received
- Wrong Product Received
Q2: What happens if want to return because I am not satisfied with the product quality?
Please provide us with the maximum possible details as they would be the base of examining the defect or differences.
Don't Worry! We will still gladly accept the product and shall issue you a credit coupon equivalent to the amount of your purchase in full without deduction whatsoever, which can be used to make further purchases on ninecolours.com.
- Return shipping charges need to be borne by the customer. In case a return is arranged by us a flat 10% of the value of the shipment will be charged for the same.
- Credit Coupons will be issued only for the products returned.
- No refund whatsoever will be made in this case, you may select an alternate product in replacement for the product returned.
- Shipping charges if any paid for receiving the parcels from India, will not be refunded while processing your replacement.
- Any shipping costs of sending back to India or within India above what the customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Replacement will only be provided once, meaning you cannot replace an already replaced product again.
Q3: What happens if we have received a defective product?
We will gladly accept back any damaged product in its original packing within 7 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to the availability of the same product. Use our hassle-free method to return. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with the maximum possible details as they would be the base of examining the defect or differences. Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected]
or calling us at +91-9619868877 (11 AM - 7 PM). Please do not return products without first speaking to our customer care.
All returns requests need to be put on an email to [email protected]
with images attached and the problem completely stated. Please also mention your order number, name, and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
You can drop or send the product to our following address:
NIVAKA FASHIONS LTD.
Shop No.1, Nivaka House, SV Rd,
Near MTNL Exchange, Malad West,
Mumbai-400064, Maharashtra, India
KEEPING THE FOLLOWING IN MIND TO MAKE USE OF OUR RETURN POLICY:
- The returns and Refund policy is not applicable for men's sherwani, kid's wear, jewellery, accessories and fall & edging sarees.
- The returned product should be in the original packaging, unused condition, and in the same condition as you received the product.
- In case you receive a damaged or defective product contact us within 24 hours from the time of delivery.
- Original barcodes, tags, labels, product, and brand packaging should not be tampered with.
- Sachets/ packets accompanying the box should not be opened/ tampered with.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through the suggested postal service in our return authorization mail only forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
- However, you must understand that we can't bear a loss either; so a return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by ninecolours team after they are received at our facility.
- Damages due to neglect, improper usage, or application will not be covered under our Returns Policy.
- Under no circumstances the refund amount can be more than the amount paid for the product.
- products will be refunded only if they cannot be replaced with a fresh piece.
- If your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
- Any shipping costs of sending back to India above what the customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Made-to-Order Products - Products are customized according to the specifications provided to us by the customer, so we will not be accepting any Return / Refund / Replacement, or Exchange requests on any of the 'Youdesign Made to Order' products.
- Stitched goods cannot be returned or refunded.